TRAI meeting with access providers, RBI, SEBI, IRDAI, banks and other financial institutions
Trai had convened a meeting on June 14, 2024 in which more than 25 banks and other financial institutions, including the Reserve Bank of India (RBI), Securities and Exchange Board of India (SEBI), Insurance Regulatory and Development Authority of India (IRDAI), public, private and global banks, were present.
Among the major issues discussed in the meeting are the following issues
As per trai’s recommendation, 160 series have been allotted only for transactions and service voice calls. In the first phase, it has been earmarked for all entities controlled by the Reserve Bank, SEBI, IRDAI and PFRDA. If implemented, it will easily identify the calling organization and prevent the fraud of innocent citizens from the fraudsters. The meeting provided a platform for exchange of views between regulators, entities and telecom service providers regarding effective utilisation of the series. It was also discussed that the management of 140 series currently being used for promotion purposes is being shifted to the DLT platform and digital consent is also being operationalised. The implementation of the above two measures is expected to bring in substantial control over spam calls from 10-digit numbers.
(DCA) set up by telecom service providers under TRAI's TCCPR-2018 regulations
There was a detailed discussion on the Digital Consent Facility (DCA) set up by telecom service providers under TRAI’s TCCPR-2018 regulations. The DCA facility enables customers to obtain digital consent and enables senders such as banks, insurance companies and other entities to send promotional communications via SMS and voice to customers irrespective of their DND status.
TRAI regulations and it was decided to take immediate action against the entity/TM
The role and responsibilities of senders such as banks, insurance companies and other entities were also deliberated upon in relation to TRAI regulations and it was decided to take immediate action against the entity/TM in case of white listing of URLs/APKs in content templates, use of minimum number of headers and content templates, misuse of sender’s certificates.
Conclusion
He stressed on the need for all regulators, banks and other financial institutions, especially through voice calls, to work together to curb the menace of spam and pledged all cooperation for timely implementation of various measures by TRAI read more
